Andrea-Renee Smith
lemusique@knology.net
SUMMARY
Dedicated employee; strong organizational and project management skills; ability
to research and analyze data; excellent verbal and written communication skills; excellent presentation skills; extensive
PC skills; high-level marketing experience; works well alone with minimal supervision, as well as with others; detail oriented;
strong listening skills; patient; able to manage the development and implementation of multiple projects; problem solving
experience; good customer relations; ability to motivate others, excellent managerial skills, fast learner; professional demeanor,
dependable, prompt and fluent in Spanish.
Related Experience (In order by relevance, not date)
Blue Cross and Blue Shield - Customer Service Representative Responsibilities: analyze and decipher account screens,
communicating with doctors, nurses, hospitals, and patients alike. Required extensive
knowledge of insurance, medical terminology and the BCBS computer entry system and screens.
Interpersonal skills and ability to communicate effectively and professionally a must.
Rated on of the best customer service representatives, received honors from President directly.
American Express (through TSR)
- Program Supervisor/Instructor Responsibilities: analyze and decipher account screens, and screens. Interpersonal skills and ability to communicate effectively and professionally a must. Handled accelerated calls, had the ability to quickly diffused accelerated calls and recreated a satisfied
customer. Taught incoming trainees the American Express system , as well as course
on stressful call management and professional customer service with a smile.
Davis Broadcasting, Inc. (WFXE, WOKS, WEAM)
Web Coordinator
Helped maintain and update websites for all four stations (WFXE,WEAM,WOKS,WKZJ). Helped maintain DGS system and TraxxStar systems as well.
Midday
Personality. #1 midday abitron
rating in the tri-city area. Responsibilities included, but not limited to commercial
production, voiceovers, endorsements, live remotes, show-prep.
News Reporting
Lead the on-air live reporting on September 11th for 2 stations (WOKS and WEAM) from the time
of the second plane and on-going for 13 hours.
Program Director Asst./Promotions Coordinator/ Artist Liaison
Coordinated station promotional events, maintained correspondence and execution of projects, liaison for
the label and artists and the station.
AFLAC- as an experienced computer
systems analyst was given the opportunity to work in the Electronic On-line Department of the IMS Division (Internal Maintenance
System). Department responsible for the updating and creating of detailed documents
within a PC environment (extensive use of Word and Excel) and programming the images within the mainframe system (COBOL). Was given large portion of priority projects due to the ability to complete projects
in less than half the estimated time without errors in final submission. Motivated
department to increase their pace with enthusiasm and produce error-free output by applying additional checks from fellow-employees
prior to submission. Introduced an updated methodology, which enable the department
to run more efficiently by familiarizing the other department managers of the importance of providing the requested information
within the methodology.
TSYS- held position of ENDEVOR
administrator (configuration management specialist). Created and maintained existing
mainframe systems; worked closely with Methodology, Testing, Migration Support and Operations as well as all vice presidents
and mangers within TSYS. Responsibilities also included: maintaining statistics
and documents; assisting in training colleagues about the configuration management system; answering daily questions, concerns
and problems within the system from other department and providing solutions and assistance while still on the phone (when
possible).
NY College of Podiatric Medicine held position of Executive Assistant
to the Vice President of Community Relations. Managed office implemented public
functions, worked closely with public officials (President of Chamber of Commerce, President of Black Chamber of Commerce
of Greater Harlem, Congressman Charles Rangel, etc.). Sat on several community
boards, conducted several health fair and symposiums, and taught a special class for medical residents that trained them in
how to talk to, listen to patients as well as cope with the stress found in their profession.
CRT Communication- held position
as Office Manager (company total: 50 employees total -which included 30 telemarketers).
Worked directly for President. Trained telemarketers in Sales Division,
Customer Service Division, and Return Customer Division (unit that attempted to retrieve lost accounts to competitors). Also responsible for Account Payable and Payroll.
SKILLS:
Mainframe:
COBOL, Assembler, VSAM, Advanced MVS/JCL, Methodology, Bookmanger, Netman,
SYNCSORT, DFD, IMS (using DL/1), DB2, CICS, SQL, ENDEVOR (MVS, CSP, CA),
TOSS and TSO,
Software:
Microsoft office (MS Word, Excel, PowerPoint), Windows (including 99), Extra!,
Access, FoxPro, AOL, Microsoft Explorer, Reuters, Visio, OrgChart, Netscape, Lotus Manager, Lotus Scheduler, Lotus Notes,
Q&A, WordPerfect, Macintosh, Print Manager, E-mail, Timesheet Professional, Typing: Average 55-65WPM, MS Money, MS Works,
Quicken, MS NetMeeting, etc.
Other:
Typing: 55-65 WPM avg.; IBM switchboard, AT&T switchboard, fax machines,
all copiers (including industrial), shredders, Digital ESSX services.
EDUCATION:
Columbus University,
Columbus Ga.
Major: Computer Science and Programming, Assoc. Degree*
U.S. Merchant
Marine Academy, Kings Point,
N.Y.
Major: Marine Transportation; Law (72 cr. Towards BS)
Former Licensed Officer Candidate (Ensign Level)**
Synovus University,
Columbus Ga.
Computer technical training, Bank card industry specialized training,
Friends Academy,
Locust Valley, NY
Scholastic Degree in College Preparatory Studies
